Quality integrity report of Henan dongfanglong Machinery Manufacturing Co., Ltd

General Office of Henan dongfanglong Machinery Manufacturing Co., Ltd

Report date: July 25th, 2022





preface

This report is the "enterprise quality credit report" issued by Henan dongfanglong Machinery Manufacturing Co., Ltd., which is prepared according to yzjzf [2014] No. 133 (guidelines for the preparation of enterprise quality credit report) and in combination with the construction of the company's annual quality integrity system in 2021. Our company solemnly promises that the data listed in this report are true and effective, and bears corresponding responsibilities for the authenticity and accuracy of its content.

Report scope: the organization scope of this report is Henan dongfanglong Machinery Manufacturing Co., Ltd. This report describes the concept, system, measures and performance of Henan dongfanglong Machinery Manufacturing Co., Ltd. in terms of quality management, product quality responsibility and quality integrity management from January 1, 2021 to December 31, 2021.

Release form of the report: This report will release the enterprise quality credit report of the previous year once a year. This report has been released to the public in the form of PDF electronic document on the company's website. The public can download this report from the company's portal. Welcome to download and read it and put forward valuable comments.










Leader's speech

Friends from all walks of life:

I am BIE Xinyun, chairman of Henan dongfanglong Machinery Manufacturing Co., Ltd. 2021 is a year of vigorous development for dongfanglong. The company has made encouraging achievements in quality construction and management. The development of the company is inseparable from the care of the Party committee and the government and the support of friends from all walks of life. Here I am deeply grateful!

The same is true of enterprises. Dongfang long attaches particular importance to the construction of integrity system and believes that the quality and integrity of enterprises are the lifeline of an enterprise. In the past year, by setting up integrity bulletin boards in the company, setting up the goal of Enterprise Honesty and trustworthiness, establishing the model of honesty and trustworthiness, publicizing typical cases of honesty and trustworthiness, establishing an annual training plan of honesty and trustworthiness, and instilling the concept of honesty and trustworthiness into enterprise employees in various ways, Under the continuous edification of diversified measures, the spirit of quality integrity has been deeply rooted in the concept of every employee.

In the future, Dongfang long will continue to adhere to its original intention, uphold the enterprise purpose of "quality first, service first, continuous innovation, honesty and trustworthiness", continue to strengthen the construction of enterprise quality integrity, improve the concept of quality integrity of enterprise employees, and better provide services and high-quality products for everyone. At the same time, you are welcome to actively put forward comments and suggestions to Dongfang long.








Company profile

Henan dongfanglong Machinery Manufacturing Co., Ltd., founded in 1999, is a high-tech enterprise mainly engaged in special oil pipes, special oil drilling and production tools and special oil automation equipment. The company has established "Henan enterprise technology center" and "Henan post doctoral innovation practice base", has 37 senior engineers, engineers and technicians, and has obtained more than 30 independent intellectual property rights. It has formed an industrial chain integrating the design, R & D, manufacturing, sales and testing of numerical control automation equipment for petroleum machinery products, which can meet the full cycle service of customers' product needs.

Since its establishment, the company has successively obtained ISO9001 quality system certificate, environmental management system certificate, occupational health and safety management system certificate, integration management system evaluation certificate, Alibaba quality supplier certificate issued by China Quality Certification Center, API 5CT certificate authorized by American Petroleum Institute in 2007, and quality supplier evaluation certificate issued by French BV company. With the help of Internet to carry out international export trade, by constantly introducing foreign trade elites, improving the official website sales platform, increasing international promotion investment, and through excellent product quality and perfect service system, the products have been exported to 28 countries and regions such as the United States, the United Arab Emirates, the Netherlands in just a few years.

With the deepening of the supply side structural reform, Dongfang long will take the intelligent workshop as the driving force, expand the support of intelligent manufacturing for enterprise operation, create a new mode of efficient and flexible intelligent manufacturing, and improve the core competitiveness of enterprises. Closely focus on the national policy guidance, formulate the transformation strategy of sustainable development, constantly forge ahead, with the goal of creating China's industry brand and winning honor for the nation, cooperate with people of insight from all walks of life to win-win results, and jointly build the dream of taking off in petroleum equipment manufacturing.



Part I quality integrity culture

(1) Quality integrity objective

In order to realize the company's quality policy, the company's general quality objectives are:

1. The one-time acceptance rate of finished products reaches 98%, with an annual increase of 0.1% in the next three years;

2. Customer satisfaction is greater than 95.3%;

3. The number of customer complaints shall not be more than 5.

(2) Enterprise quality integrity commitment

1. Firmly establish the idea of "quality first", constantly enhance the awareness of quality and social responsibility, ensure product quality, implement corporate quality responsibility, meet customers' expectations and needs for high-quality products, and enhance customers' confidence in our products.

2. Strictly abide by the product quality law, standardization law, measurement Law and other laws and regulations, strictly implement product standards, do not fabricate or sell fake products, put an end to false publicity, resolutely resist the sale of fake and shoddy products, cheat consumers and other dishonest and illegal acts, and do not infringe upon the legitimate rights and interests of consumers and other enterprises.

3. Strengthen the whole staff, whole process and all-round quality management, promote advanced quality management methods, improve the measurement assurance system, standardization system and quality assurance system, and strictly control the quality of raw materials, production process, products leaving the factory and the whole process of storage, transportation and sales.

4. Establish an active reporting system for quality and safety accidents, strictly implement the accountability system for quality and safety, improve the product quality traceability system, timely solve users' quality complaints, and consciously perform product quality responsibilities and obligations such as product quality recall and "Three Guarantees".

(3) Enterprise quality integrity spirit

The tenet of the company is "quality first, service first, continuous innovation, honesty and trustworthiness", In the soul of thought, "passion ignites dreams, quality creates brilliance." And the quality policy "quality first, customer first, honest management, continuous innovation" all reflect the quality integrity spirit of the enterprise. "Equal competition, win-win cooperation" "hold your hand once, and you will always be friends. Gather people's aspirations and become people's affairs." The spirit of honesty has been deeply rooted in the concept of every employee.

(4) Enterprises establish quality integrity learning model

Zhang Jian, an employee of the company's workshop, aimed at "the phenomenon of rotten teeth and wrong teeth at the middle connection of the thread of pipe coupling series products", relying on his professional skills in the workshop for 14 years, he personally went to the lathe to practice, and his efforts paid off. He found a way to solve the problem: determine the starting point at one end of the product, and also determine the positioning point at the other end along the axis, Each processed product is turned around along the same axis and fixed at the same positioning point. The processed threads are connected in sequence at the connections at both ends, which solves the problems of rotten teeth and staggered teeth at the middle connection of the thread and the D-value is not in place after connecting with the pipe. This research breaks the miracle that only foreign imported equipment can be used for processing and production in the past, and fills the gap in the domestic industry. The leadership of the company did not take this technology as an opportunity to eliminate the industry competitors. They immediately informed the colleagues involved in the enterprise and imparted the operating skills to each other without reservation. Their individuals were awarded the national level II professional qualification certificate of PetroChina by the China Petroleum Institute. Dongfang long and Zhang Jian were well-known in the oil drilling and production industry.

(5) Typical cases of enterprise quality integrity development

In August, 2018, during a daily inspection of the working gauge, it was found that the thread of a 5-1/2 round thread Working Gauge had bumps and scars, which may cause the detection accuracy to fail to meet the requirements of the executive standard, resulting in errors in the inspection of processed threads and the possibility of releasing unqualified products. The inspectors reported the relevant situation to the director of quality inspection. After the quality inspection department reported the situation to the company, the company held an emergency meeting at the first time. Although the probability of accident in this situation is very low, the company still decided to send a customer contact letter to Bohai Petroleum Equipment (Tianjin) New Century Machinery Manufacturing Co., Ltd., which has purchased the coupling of this specification and model, to explain the situation, and send quality inspectors to the site with qualified gauges for inspection, Promise to replace and compensate the nonconforming products as soon as they are found. Three quality inspectors were dispatched to inspect the coupling purchased by the customer one by one in five days, and no unqualified products were found. The company's practice has been approved and recognized by customers, who have also become our company's regular customers, and will send orders to the company every year.



Part II Basic Construction of enterprise quality integrity management

(1) Quality integrity management organization

The general manager of the company is responsible for the top-level design of the company's quality integrity. The quality inspection department is responsible for the quality control of the company's products, and jointly completes the promotion of the company's quality integrity decisions such as after-sales guarantee and technological innovation with the technology department, sales department and procurement department. According to the decision-making indicators, the general office of the company will conduct performance appraisal on the annual quality completion of the company and supervise the daily enterprise quality integrity management and operation.



Schematic diagram of Quality Department of the company

In order to ensure the smooth implementation of the quality integrity system, the company specially formulated the quality record control procedure, quality planning control procedure, identification and traceability control procedure, inspection and test control procedure, nonconforming product control procedure, correction and prevention control procedure, customer satisfaction control procedure, service activity control procedure and other procedure documents, as well as the company's quality manual, Guide the overall quality control and implementation of the company.

(2) Quality integrity infrastructure

Since its establishment, the company has successively obtained the ISO9001 quality system certificate, ISO14001 environmental management system certificate, iso45001 occupational health and safety management system certificate, the integration of industrialization and industrialization management system evaluation certificate, Alibaba high-quality supplier certification certificate issued by the China Quality Certification Center, and obtained the API 5CT certificate authorized by the American Petroleum Institute in 2007, as well as the high-quality supplier evaluation certificate issued by French bv company.

The company has established a mechanical performance laboratory and measuring tool storage room, with 15 professional testing instruments and equipment, 176 gauge and measuring tools of specifications and models, 17 full-time inspectors, 1 level III flaw detector, 2 level II flaw detectors, and 1 level II National thread detection personnel. And there is a product traceability mechanism, each product is numbered separately, and the raw materials can be checked from the whole process to the user, effectively ensuring the control of product quality. The company's testing equipment, quantity of measuring tools and testing team are leading in the same industry, laying the foundation for product quality control.

According to the requirements of API Q1 and ISO9000 quality management system standards, the company plans, establishes and improves the company's quality management system, coordinates, guides, supervises, inspects, assesses and implements the quality management, quality plans, quality objectives and the implementation and Realization of various quality improvement measures of all departments of the quality system.

The company's quality system, standard system and measurement system are standardized according to the 26 procedure documents of the first level procedure document, the 25 guidance and implementation documents of quality planning, management document compilation, technical specifications, quality record list and other documents, covering all aspects of the company's quality management planning to implementation, the confirmation and specific implementation criteria of standards, and the management and guarantee of measurement.



Part III enterprise quality integrity management

(1) Quality integrity management in the process of product design, raw materials or parts procurement, production and after-sales

1. Integrity education for employees

Set up the integrity bulletin board in the company, set up the goal of honesty and trustworthiness of the enterprise, establish the learning model of honesty and trustworthiness, publicize the typical cases of honesty and trustworthiness, establish the annual training plan of quality and integrity, instill the concept of honesty and trustworthiness into the employees of the enterprise through various ways, and let the spirit of quality and integrity penetrate into the concept of every employee.

2. Integrity management of product design

According to the requirements of international standards, the company formulates product quality plans, drawings and process cards, controls process parameters in strict accordance with the requirements, and formulates the implementation principles of three-level control including design, review and approval.

3. Integrity management of raw materials or parts procurement

The company has formulated procurement control procedures, standardized the procurement methods of the procurement department, formulated material requirements specifications and incoming inspection specifications, and strictly required the procurement department to purchase according to the requirements of document parameters. Evaluate the suppliers, select high-quality suppliers according to the scores, list them in the list of qualified suppliers, and review the qualifications of suppliers from time to time to ensure the supply quality.

4. Integrity management in production process

The company distributes and controls documents at all levels, and each department has a separate distribution number. The technology department is responsible for the design of technical parameters and the formulation of quality plans, drawings and process cards. The quality inspection department inspects each production process of products according to requirements, and carries out full inspection after the completion of product processing. The general office and the technology department are responsible for the supervision in the daily production process, Ensure that the production process of the company meets the operation requirements of the quality system.

5. Risk monitoring and emergency management

Develop risk control procedures and emergency plan control procedures to identify and manage risks that affect the company's product delivery and product quality. In order to formulate corresponding emergency measures and reduce the risks in the company's operation. The quality inspection department is responsible for organizing the risk assessment of product delivery, formulating and standardizing the emergency treatment measures after the occurrence of emergencies in the production process, ensuring that the company's products can be produced normally in an emergency, reducing the risks affecting product quality and delivery, and meeting the requirements of customers.

6. Integrity management of product after-sales quality

Formulate service activity control procedures and customer satisfaction control procedures, and standardize the content, requirements and methods of product service activity control. The frequency of customer satisfaction measurement, customer feedback acquisition, key performance indicators, and other information used by the organization to determine whether customer satisfaction is achieved as required.

(2) Fulfillment of corporate social responsibility for quality

The company has been adhering to the law-abiding operation for many years, which is both the bottom line and the code of conduct. It pays social security for employees, signs labor contracts, is equipped with safety production protective equipment, uses environmental protection equipment normally, accepts public supervision outside, pays taxes on time, and assumes social responsibility. Dongfang long has always maintained a good social reputation in terms of public safety, environmental protection, tax payment, etc.

Establish a dual prevention system to standardize the safety production of the company. Formulate enterprise environmental protection requirements and other documents to ensure that the company performs its environmental protection responsibilities. And actively connect with the government and participate in the organization's public welfare publicity on quality, environment, scientific and technological innovation.

Part IV performance of enterprise quality integrity construction

1. Social influence of major product brands

The company mainly produces downhole special drilling and production tools such as oil Casing couplings, nipples, and change buckles. The production scale is the largest coupling production place in Henan Province. The company has been adhering to the concept of quality first since its establishment for more than 20 years. The quality of the company's products has been recognized by insiders, and it is full of praise for the company's quality management and life.

2. Quality honors of enterprises and main products

The company won the 2011 quality award of the head of Hualong District of Puyang City, the famous brand of Henan Province in 2014, the famous trademark of Henan Province in 2016, and the 2019 quality award of the mayor of Puyang City.

3. Social reputation of main products (customer satisfaction)

The company always adheres to the quality policy of "quality first, customer first, honest operation and continuous innovation", always adheres to the development orientation of customer needs, and pays attention to customer experience and feedback. The customer satisfaction survey results released by the company in 2021 show that the company's customer satisfaction is%.

4. Market share of main products (market share)

As the largest coupling manufacturer in Henan Province, the product quality of the company has also won domestic recognition